Joseph Dolphin
Project Role: Solution To Deliver
envelope: +91-9739539392


  • PhD IIT Ropar (Digital Culture | Retailarity | Shoppingmas)
  • MBA (Marketing) FMS, Delhi University, India
  • B.Tech. (Electrical Engg.) GBPUAT, India

Relevant Project Experience

  • Over 20 years of industry experience in Consulting & Technology. Techno-Functional experience & expertise in ERP, CRM, Content Management and E-Commerce. Worked across Middle East (UAE), Asia-Pacific (including India and Singapore), UK & Europe, Latin America (including Brazil), USA and S.Africa
  • Driving thought leadership in 4C (CRM, Content, Commerce and Community) & SMACTAI (Social, Mobility, Analytics, Cloud, IoT, Artificial Intelligence), connecting over 1000+ global professionals on LinkedIn. Author of book What They Don‘t Teach You In Project Management School. Industry interface at National Institute of Fashion Technolofy (NIFT). Author at
  • Have governed, managed and delivered projects across technologies viz. SAP, Oracle, ‘Custom Software‘ (IBM Websphere, Kronos, Java etc.) for a wide specturm of customers across automotive, manufacturing, retail, electronics, government, oil & gas and media & entertainment.
    • Digital transformation program for one of UAE‘s largest conglomerates across their automotive, retail, real estate and electronics businesses. Over 10+global brands were impacted by this program. Scope coverage included E-commerce and Content Management on IBM Websphere platform.
    • Infrastructure refresh program for 120+ SAP system landscape: Was responsible for governing and heading the infrastructure refresh program of over 120+ SAP systems, including setup of world class disaster recovery, for one of UAE‘s large conglomerates; and SAP NZDT service implementation for SAP IS Retail system.
    • CRM Solution Architect for one of UAE‘s largest retailer (100+ stores) for workstreams including Marketing, Sales,Customer Service
    • Solution Architect for 17 country SAP program: for one of world‘s largest electronics company, for their Latin America business. Workstreams:CRM, Logistics, E-Commerce
    • 62 country SAP implementation and roll-out: for one Singapore‘s largest transportation and logistics company. Workstreams: CRM, BI, MDM
    • Solution Architect for 24 country SAP program: for Life Sciences company with vaccine manufacturing facilities at UK, USA and Australia
    • Oracle Order & Service Management (OSM): program manager for Saudi Arablia‘s 2nd largest Telecom company with businesses in envelope voice & broadband, FTTH, IPTV, Blackberry and Hosting
    • SAP Solution consultant at Sri Lanka‘s largest Food & Beverages manufacturing & retail company for their soft drinks, ice-creams, meat products and Quick Service Restaurant businesses

Relevant Qualifications

Industry Certifications:

  • Managing Transformational Change (CHAMPS2)
  • Innovation Practioner
  • Lean Six Sigma Green Belt
  • Management of Value (MoV)
  • Modelling Business & IT assets (OBASHI)
  • Certified Scrum Master
  • Systems Integration Solution Architect (SISA) (Accenture)
  • Engagement Management L2 (Capgemini)


  • SAP CRM, SAP Logistics
  • IBM Websphere Commerce Server & Content Management
  • Oracle E-Business Suite
  • Oracle Order & Service Management
  • Kronos Worforce Management
Atul Jha


  • Skilled in Business Process, Software Development Life Cycle (SDLC), Management, Analytical Skills, and Business Process Improvement.
  • Strong operations professional with a Master in Information Systems (MS)
  • Master of Business Administration (MBA) focused in Finance from University of Houston.

Relevant Project Experience

  • A distinguished Business Process Manager with over 18 years of experience in the oil and gas industry. An expert at managing and working with cross-functional teams of business and technical experts to analyze processes and systems while improving operational efficiencies, imposing performance improvements and creating best practices.
  • A result oriented visionary and strategic thinker who functions as a lead liaison between business and technology teams to collectively achieve the firm's goals.